Shipping Information
Reliability and care in every delivery: discover how we manage your shipments to ensure products are always fresh and in perfect condition.
Order Processing Times
Plants
- Order processing: within 24 working hours from purchase
- Shipping and delivery: 24/48 hours from courier pickup
Indoor/Outdoor Decorative Vases
- Order preparation: 3-4 working days
- Shipping and delivery: 24/48 hours from courier pickup
Note: Orders are shipped Monday to Thursday. Orders placed on Friday will be processed from the following Monday to ensure plants do not remain in courier warehouses over the weekend.
Mixed Orders (Plants + Vases)
Orders containing both plants and Indoor/Outdoor decorative vases are handled from separate warehouses.
- The processing and shipping times for plants (24h processing + 24/48h delivery) remain unchanged.
- Vases will be handled and shipped separately, according to their scheduled times: 3-4 working days for processing + 24/48h delivery.
You will receive two separate shipments and two distinct tracking codes, one for plants and one for vases.
Shipping Information
Couriers Used
We ship with fast and reliable express couriers to guarantee the freshness and integrity of the products.
Shipping Costs
Shipping costs are visible during checkout and may vary based on weight, volume, and destination.
Order Tracking
After shipment, you will receive an email with a link to track your order. You can also request the order status by providing the tracking number and email address directly in chat.
Shipping Claims
In case of delays or issues, please contact customer support: you will need to provide your order number and email address for prompt verification.
Frequently Asked Questions about Shipping
Where is my order?
You can track the status of your order using the link you received via email after shipment. Alternatively, provide your tracking number and email address in the chat for assistance and updated details.
I haven't received my order, what should I do?
Check the shipping status using the tracking link. If delivery is delayed, verify if your order contains plants (shipped within 24 working hours) or indoor/outdoor decorative vases (shipped after 3-4 working days). For a precise check, provide the tracking number and the email used for the order in the chat.
Why hasn't my order arrived yet?
Delivery time depends on the type of product ordered:
- Plants: shipped within 24 hours, delivered within 24/48 hours.
- Indoor/outdoor decorative vases: 3-4 working days for preparation, then shipped and delivered within 24/48 hours.
- Mixed orders: plants and vases may arrive at different times.
For updated details, request assistance by providing your tracking number and the email used for your order.
Why isn't my order showing as shipped yet?
Check the type of product ordered:
- If you ordered plants, they are shipped within 24 working hours (excluding orders placed on Friday, which are processed from Monday).
- Indoor/outdoor decorative vases require 3-4 working days for preparation before shipping.
- Mixed orders: plants and vases are managed separately and have distinct timelines, as they are shipped from different warehouses.
If in doubt, provide the tracking number and the email used for the order in the chat for a precise verification.
Can I modify or cancel my order after completing it?
If the order has not yet been processed, you can request modification or cancellation by promptly contacting customer support with your order number and email. Once the order is in transit, it will no longer be possible to modify or cancel it.
I placed an order on Friday, when will it be shipped?
Orders received on Friday will be processed starting from the following Monday, to avoid prolonged stays in courier warehouses over the weekend.
Why did I receive two separate shipments?
If you ordered both plants and indoor/outdoor decorative vases, you will receive two separate shipments (one for each product type). Each shipment will have its own tracking code, as the products are managed by different warehouses.
Can I track vases and plants separately?
Yes, for mixed orders, you will receive two tracking links (one for plants and one for vases). By entering the tracking number and email in the chat, you can request the status of each shipment.
What happens during holidays or extraordinary events?
During holiday periods, shipping and delivery times may vary. Specific updates will be communicated on the main page and via email, or you can request them in the chat.
Further Information
For specific questions about shipments, delivery issues, or special requests, please contact customer service via chat, email, or phone. It is advisable to have your order or tracking number and the email address used for the purchase handy.
Customer service generally responds within 24 working hours.